Top 10 Discovery Call Questions & Answers

Top 10 Discovery Call Questions & Answers

Here are top 10 discovery call questions and answers all clients want to know. The sooner you introduce answers to discovery call objections in your clients journey to enrollment, the more trust you earn.

How do I know your program and services are legitimate?

Before our discovery call, feel free to research me. You’ll have articles, blog posts, podcast episodes, and testimonials about my work. You may also follow the media links below. Check out my Press Kit and Testimonials to learn more.

If I want to enroll in your program or services, but I can’t pay in full?

At the end of the discovery call, I will offer you a few options: pay, full payment, payment plan, or financing. Financing is an excellent option if you need small amounts over a more extended period and want to save money when you pay it off early. Here are more details of the payment options below.

Full-Payment:

If you choose to pay in full, you may receive a 10% incentive during check out, some restrictions apply.

Payment Plan:

Clients may utilize our in-house payment plan system. This option includes an 18% finance charge, and auto draft is mandatory.

FlexxBuy Financing:

Flexxbuy offers payment lower monthly payments over an extended period of time, as well as the option to save money when you pay it off early.

I can do this on my own.

You sure can. You can also waste tens of thousands of dollars on systems, programs, and practices you are not ready for or won’t serve you… Think of it this way. You paid for a car so you would save time and money on public transit, walking, or riding a bicycle to get to important events and places. The program is better than a car investment. The knowledge you learn in Business Launch Prep School appreciates with time and use. The more you use it, the more successful you will be.

I don’t care about making money. I just want to help people.

You can’t service your clients at the level they deserve if you aren’t making enough money yourself. Packaging your services and pricing them appropriately isn’t about charging high rates to the highest payer. It’s about covering your operation costs, enhancing your knowledge with higher levels of training, covering opportunity costs, and offering systems and amenities to your clients that help them reach their highest potential. You can’t do that for free. If you run a non-profit, you still need to bring in money to support that. Grantors want to know that you can also sell your program to other donors.

What if I don’t have time?

Finding time to prioritize your dreams can be challenging. You’re working full time and taking care of your family. So it makes sense that you may feel overwhelmed with your schedule. God has placed an assignment on your heart. Allow me to help you with time management to start working on the assignment in your heart. If God gave you the vision, he would give you the time. So the question is whether you choose to take the time to put HIS vision into action.

I want to pray on it.

I understand entirely. God is my CEO and COO. I suggest you pray before the discovery call and ask God if the call is right for you. If he says yes, then we can talk. If God says no, you may cancel our discovery call with no hard feelings.

I know you’ve already prayed about it. You asked God to help you start your new coaching business. You asked him to help you make enough money from your business, so you could leave your exhausting 9-5 and serve HIM full-time. This may be the answer to your prayers. Before attending the discovery call, ask God to confirm that enrolling in Business Launch Prep School is according to HIS will. Ask him to remove all obstacles so you can fulfill HIS vision and HIS will, then step back and watch him work. If your intuition feels good, follow it. God gave us intuition, and it never lies.

What if I feel bad for taking the money from my family?

Taking steps to improve your knowledge and skillset can not be taken away but built upon. When you are well equipped to help His clients, it not only serves God’s will, but it demonstrates to your children and grandchildren other ways they may serve God. It also helps you build healthier relationships with others because you happily fulfill your purpose in something you enjoy. You are not taking money from your family. You are investing in generational spiritual and financial wealth and legacy.

How do I know I'll be successful?

Business Launch Prep School provides support and accountability via an exclusive online community to all program participants. Live and Elite students receive weekly group coaching and group session recordings, providing clients with an opportunity to receive personal attention from me. All members have the opportunity to enroll in additional private one-on-one coaching sessions with me at a special program cost. Clients who do the work, earn 4-5 figures per client.

What is your refund policy?

There are no refunds. Due to the behind-the-scenes work and immediate access to my intellectual property, all funds are considered paid for services rendered. This is written clearly in the agreement that all clients review and agree to. Great care is taken to provide a professional, informative, and enjoyable experience for each person who chooses to work with me.

Why do you have an application process?

Not everyone is a good fit for my services, which is okay. There is a coach for everyone. The application helps me determine if it would be a good step for us. It's only one step of the discovery process, but it saves both parties time. I will show you how to pre-qualify your leads when you enroll.

Published by Rolande Sumner

Rolande S. Sumner is a retired US Army veteran and the CEO & Founder of Life After Service Transitional Coaching LLC®. Rolande enlisted in the US Army National Guard in 1995 and retired in 2015. During her career, she was an Admin Clerk, Heavy Vehicle Operator, and Human Resources Manager. She served as both a traditional National Guard Soldier and as an Active Guard/Reserve (AGR) Soldier; and stationed in Massachusetts, South Carolina, and Afghanistan. She is an Associate Certified Coach (ACC) via the International Coaching Federation, a Certified Professional Coach (CPC) and Energy Leadership Index Master Practitioner (ELI-MP). Rolande is also one of the bestselling authors of Behind The Rank, Volume 3.

Leave a Reply

%d bloggers like this: